When you trade with Neferma, you’re protected by our robust financial security arrangements and customer care policies.
Segregation of client funds
In accordance with rules ISO, all client money is kept fully segregated from our own assets in an regulated credit institution. This ensures that clients’ funds are available for them at all times, and cannot be used by us for any purpose. These arrangements are checked and verified by our auditors.
In the unlikely event that we get into financial difficulty, and there was a shortfall in segregated client funds, an individual or small company may be eligible to be compensated. The compensation amount is up to $60 000.
Treating customers fairly
With Neferma, your interests always come first. We comply fully with Principle of Business, which requires every regulated financial firm to ‘pay due regard to the interest of its customers and treat them fairly’.
That means we’re committed to protecting your interests in everything we do, from promoting our services and suggesting products right through to after-sales service and handling complaints (see below).
We also make sure our team is always up to speed with any new development that could affect the quality of our service to you.
We hope you’ll never have reason to complain about our service. But if you do, you’ll find we deal with complaints promptly and fairly, in line withregulatory documents.
You can contact our complaints handling and compliance team via firstname.lastname@example.org. We also encourage our team to suggest improvements we can make based on customer complaints.